| Q1.
How long have you been in business? |
| Dundas Doors and Windows is a family
owned and operated business that was established in 1987.
Since then we have grown and evolved into one of the
preeminent home improvement companies in the region. |
| Q2.
What area do you primarily service? |
| Dundas Doors and Windows is pleased to offer and
install our products within the Greater Toronto Area (GTA). |
| Q3.
Are your products available cash and carry? |
| Yes. At Dundas Doors and Windows, every
product that we offer is available cash and carry. |
| Q4.
Do you provide products for new construction. |
| Yes. Just let us know what you require and our
doors and windows can be manufactured specifically for your
new construction needs. |
| Q5.
Is it possible to obtain an accurate estimate online, over the
phone or in the showroom? |
Absolutely. Many customers are surprised by
this response but, at Dundas Doors and Windows, we do
not have to visit your home to provide you with an accurate
estimate for installed work. All we require are some rough
measurements of the area(s) in question which can easily be
performed by a homeowner or non-professional.
Exterior Doors : Measure the width and height of the
exterior brick opening. It's not necessary to measure the
existing door itself, although these measurements are still
useful.
Windows : You don't have to measure the outside of
your windows, instead concentrate on the interior. If your
existing windows have casing, measure from one end of the
casing to the other end of the casing for both the width and
height. If your windows do not have a wood casing surround,
try and measure the square opening.
Garage Doors : Measure the width and height of the
existing garage door itself.
Interior Doors : Measure the width and height of the
existing opening that you wish the new doors to be installed.
Does the opening have a wood frame? or does it require one?
Please note, unless you are a cash and carry customer, the
measurements that we receive from you are used for calculating
estimates only. Once an order is pending or confirmed a
representative from Dundas Doors and Windows will visit
your home to take detailed measurements. |
| Q6.
What is a reasonable lead time from date
of order to date of installation? |
| At Dundas Doors and Windows, a
reasonable lead time to expect between the day an order is
placed until the first day of installation, is 4 - 6 weeks. |
| Q7.
Do you use your own installers? |
| Yes. Our
reputation has been built on our superior installations, due
namely to the experience and expertise of our very own
in-house professionals, who have worked exclusively for us for
years. |
| Q8.
Do I have to be home during the installation? |
| No. It is your choice whether or not you wish
to be home during the installation. Working customers can make
arrangements for friends, family or neighbours to supervise
the installation, or, if you won't be home, feel free to leave us a key on or prior
to the installation date. Under these
circumstances, arrangements concerning keys and final payment
are made when an installation date is confirmed. |
| Q9.
Do you install in the Winter? |
| Yes. We install throughout all 12 months of the
year. While some customers are hesitant to have work done on
their home in the Winter, it is important to know that your door or window openings are exposed to the elements for
a short period of time. In fact, the majority of time spent on
product installation occurs after it has been set into the
opening. We also use a high quality caulking that is kept at
room temperature before it is applied during the
installation. |
| Q10.
What type of window installation do you perform? |
At Dundas Doors and Windows, we perform
two different types of window installations :
Replacement : involves the replacement of your
old window with a new window, without disturbing the existing
wood frame. The exposed wood frame on the exterior of your
home is capped in colour matching aluminum for a cleaner
appearance and...it's maintenance free. This option serves as
a less expensive alternative and, in many cases, a more
practical approach for homes that don't require new wood
frames.
Brick to Brick : customers with older homes and
homes that have sustained wood damage should consider this
type of installation because it involves a full window and
frame tear out, back to the brick opening. After the old or
damaged wood is removed we install the new window and
construct a brand new wood frame on the interior, complete
with casing, for a more complete and modern appearance. Vinyl
brickmold (the same color as the window) extends from the
outside of the new window to the brick, forming an all vinyl
exterior that is both maintenance free and aesthetically
appealing. This option is more expensive as it requires more
material and is more labour intensive.
Our staff will assist you to determine the right type of
installation for your home.
|
| Q11.
Do you take all the debris away after the
installation? |
| Yes. In addition to removing all the debris
from your home, our installation professionals ensure that
your home is left clean and tidy. |
